Coworking Space: Regus - Almere, Almere Station in Almere Stad

Best at providing the worst in service January 31st, 2023 Regus is the best at terrible service The office is nice, facilities for coffee are lacking as the catering company that served the building is gone. However we had the worst onboarding from regus: Double Billing, Products and services missing in portal, false late payment fees, constant back and forth with regus support. While most issues except for the fact our list of invoices are so dynamic for costs and services it's near impossible to understand due to all the mistakes it's been 5 months and we are still not entirely out of the woods. Contracts you make with regus are not aligned to a starting date and the billing portal is legacy and lacking an overview of information needed by a finance department to be able to manage contracts effectively. If you want an office in a company that really does not care about your company and an American culture that is process driven to the point its so inefficient REGUS is for you. If you are looking for a modern coworking experience where the customer satisfaction is a priority choose any other company. Reply from Regus: Hi Matthew, I'm sorry if you felt the need to escalate this. A member of my team provided you a complete and extensive breakdown of every invoice in your account; this shows that there are no "double billing issues" The account helpdesk and the centre are always available to help you understand anything that is not clear. Your claim that "Contracts you make with regus are not aligned to a starting date" is completely untrue; All agreements have a start date, and your coworking desk started on 1 September 2022, the date is visible on the front page of your agreement and my colleague provided this in his response. Our invoices are payable no later than on the 15th day of the month. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. You had an outstanding balance from 27 July 22 to 18 January 23, this triggered late payment fees and specific information was included in the breakdown you have received. We find it extremely unfair to make such a public and factually incorrect complaint when you are still actively in contact with a member of my team who has already provided all the information to all of the concerns you raise here. If you do have any further questions please feel free to direct them to the person you are already in contact with. Kind regards, Michelle Spire Assistant Global Customer Service at Regus Reply To Regus: You had an outstanding balance from 27 July 22 to 18 January 23, Well considering my account started in September and i had paid the deposits this makes no sense. Secondly its been confirmed by the local team that due to a glitch in your system you were charging me for all sorts from monthly coffee expenses i never asked for and due to your system having an error my contract was started twice hence why i dont agree with the late fees it was your error. Another thing: You have finally admitted i was overcharged and repaid me after 5 months I apparently had a service of Member Office 5 days which i asked for that was never visible in the portal or invoices but you were still taking 193 EUR a month which did cause some confusion for us hence why we thought that was double billing Accounts Team at Regus: It's very easy for you to sit on your high horse and make claim to me being unreasonable but Almere Team has had to make Ticket after Ticket After Ticket to get you to do anything about the errors and your reply paints an unfair view of the situation. And considering my portal only started to work in December i have had no such overview of my accounts thanks to all of this so maybe you are right about them starting on a calendar month but they dont start at the same time: First agreement Sep 01,2022 To Feb 28,2023 - € 103,50 per month Second agreement Mar 01,2023 To Aug 31,2023 - € 112,00 per month (everyone take notice that the 3rd office agreement we pay 193 for is not even present in the overview, this was sent from account dot helpdesk at regus.com) And again we raised these issues 5 months ago in fact so the fact we are still in contact shows how this is not a simple case of customer stupidity. Products used: Virtual Office, Membership Lounge

Regus Almere station offers a great location, loads of natural daylight and a beautyfull view from the 18 floor, business grade internet and all the facilities a modern professional needs to be able to work. Whenther you need a office space or just a drop-in workspace, we have it all. Regus Almere station is right next to Almere central station on the 15, 16, 17 and 18 floor of the Martinez tower, you are at our centre in just 2 minutes from exiting your train. Come visit us and see it for yourself!